Call Centre Service

iCreate Services service is one of the front-runners in the outsourcing sector of North America. Our streamlined infrastructure makes it possible for us to handle projects in the most efficient way.

call center staff working on a desk
employee working on desktop

iCreate Services services can be divided are inbound & outbound services

The latest facilities, like IVR, predictive dialer software, ACD, fax on demand, call blending, soft phone and call blending are at our disposal. The two main heads under which iCreate Services services can be divided are inbound services and outbound services. 

iCreate Services Services draw generously on the skills and motivation of its manpower to manage a large outbound and inbound call center service of this magnitude.

 Agents here are trained to be efficient and effective in handling a huge mass of calls in the most professional manner. An in-house training course that starts from picking up the receiver to putting it down makes sure everything is taken care of. Surveys, verifications, sales, collection, and lead verification, among others, are all in a day’s work for our agents.

Some of these Services are listed below

Outbound Call Centre Services

  • Appointment Setting
  • Cross Selling and Upselling
  • Telemarketing services
  • Market Research & Survey
  • Product or Service Promotion
  • Lead Generation
  • Voice Broadcast


Inbound Call Centre Services

  • Answering Service
  • Customer service
  • Direct Mail Response
  • Help Desk Solutions
  • Inquiry Handling
  • Interactive Voice Response
  • Sales Lead Qualification
  • Email & Chat Support
  • Back Office Services

Transcription Service

  • Order Taking
  • Billing and Product Information
  • Web Marketing